Privacy Policy

Introduction

ISKRQ ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you visit www.iskrq.com, contact us, or engage our bookkeeping services.

Information We Collect

Inquiry Information: When you use our contact form or email us, we may collect your name, business name, email address, type of business, approximate monthly transaction volume, services requested, and any message you provide.

Client and Service Information: If you engage us, we may collect contact, billing, business, financial-record, account-access, and communication information needed to provide the agreed bookkeeping services. Client records may also contain personal information about employees, contractors, customers, or vendors that a client provides or authorizes us to access for the engagement.

Usage Data: If you accept analytics technologies, we may collect information such as device and browser type, IP address, approximate location, referring page, pages viewed, and interaction information.

Consent

We collect personal information with your knowledge and consent, where required, or under another lawful basis available to us. By submitting an inquiry, providing information during onboarding, or authorizing access for service delivery, you consent to the handling of that information as described in this policy. You may withdraw consent by contacting us, subject to legal, contractual, and record-retention requirements.

How We Use Your Information

We use information to respond to inquiries; assess fit and prepare a proposed scope; onboard and provide bookkeeping services; communicate about records, questions, and deliverables; process and administer client relationships; maintain website security; understand website usage; improve our website and services; and meet legal, regulatory, accounting, or contractual obligations.

Analytics and Cookies

If you accept analytics technologies, we use Google Analytics to understand how visitors find and use the website. Google Analytics may use cookies or similar technologies and may process device, usage, and approximate location information. You can accept or decline analytics technologies through the privacy choices displayed on the website and change your selection later. If you decline, Google Analytics remains disabled and you can continue using the main website content.

Service Providers and Disclosure

We do not sell personal information. We may disclose information to service providers that support our operations, including Vercel for website hosting, Resend for contact-form email delivery, Google Analytics for website measurement, and cloud accounting, storage, communication, or payment tools used for an agreed client engagement. We may also disclose information to professional advisers, with your authorization, during a business transaction, or when required by law or necessary to protect rights, safety, and security.

Cross-Border Data Transfers

Our providers may store or process information outside your province, state, or country, including in Canada and the United States. Information processed in another jurisdiction may be accessible to courts, law enforcement, or regulators under that jurisdiction's laws. We take reasonable steps to select providers and safeguards appropriate to the information involved.

Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. These may include access controls, reputable cloud services, and restricted use of client information. No transmission or storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and accounting records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the information, the engagement, and applicable requirements. We securely delete or anonymize information when it is no longer reasonably needed.

Your Rights

Depending on where you live, you may have rights to request access to or correction of your personal information, ask questions about our handling practices, withdraw consent, or request deletion where applicable. These rights may be subject to identity verification and legal exceptions. Send requests or privacy complaints to the Privacy Officer at hello@iskrq.com. We may need to verify your identity before responding.

Children's Privacy

Our website and services are intended for businesses and are not directed to minors. We do not knowingly collect personal information from children under 14.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Material changes may also be communicated by another reasonable method where appropriate.

Contact

For questions about this Privacy Policy, privacy requests, or complaints, contact the Privacy Officer at hello@iskrq.com.